Refund, Cancellation & Shipping Policy

At Zeraya, we strive to provide a smooth and transparent shopping experience. Please read our refund, cancellation, return, and shipping policy carefully before making a purchase.

Order Modifications & Cancellations

If you would like to modify or cancel your order, please contact us as soon as possible at contactzeraya@gmail.com.

• Order modifications and cancellations are accepted only through email.
• Once an order has been processed or shipped, cancellation or modification may not be possible.
• The store reserves the right to cancel any order if an item becomes unavailable or goes out of stock.

3-Day Return & Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return or refund.

Refunds are only applicable if:

• The item received is broken, damaged, defective, or faulty.
• You receive the wrong item.

To be eligible for a return:

• The item must be in the same condition that you received it.
• The item must be unused, unworn, with tags, and in its original packaging.
• You must provide proof of purchase or receipt.

To start a return request, contact us at contactzeraya@gmail.com.

Damages & Issues

Please inspect your order immediately upon delivery and contact us if:

• The item is defective or damaged.
• You received the wrong product.

We will evaluate the issue and work to resolve it as quickly as possible.

Shipping Policy

Shipping charges are non-refundable unless the item received is confirmed to be faulty, damaged, defective, or incorrect.

• Shipping costs are only refundable for approved faulty or damaged items.
• Customers may be asked to provide photos or videos for verification purposes.

Once the returned item is received and inspected at our source location, the approved refund amount will be credited back to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may cancel or return the eligible order and place a new order separately.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods
• Custom or personalized products
• Beauty and personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions regarding whether your item qualifies for a return, please contact us before placing your order.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

• Approved refunds are processed to the original payment method within 10 business days.
• Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contactzeraya@gmail.com.