Shipping policy

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Shipping Policy

Thank you for shopping with Zeraya. We are committed to delivering your orders safely and efficiently. Please review our shipping policy carefully before placing your order.

Order Processing

  • Orders are usually processed within 1-5 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • Processing times may vary during high-demand periods, sales, or festive seasons.

Shipping Timeline

Estimated delivery timelines may vary depending on your location and courier partner availability.

  • Metro cities: approximately 3-7 business days
  • Non-metro and remote areas: approximately 5-10 business days
Delivery timelines are estimates only and may be affected by courier delays, weather conditions, operational issues, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order value, weight, and ongoing promotional offers.

  • Shipping prices may change at any time without prior notice.
  • Zeraya reserves the right to modify shipping fees, free shipping thresholds, and delivery policies whenever necessary.
  • Any updated shipping charges will apply only to future orders placed after the change.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details while placing an order.

  • We are not responsible for delays or failed deliveries caused by incorrect address information.
  • Additional shipping charges may apply for re-delivery attempts or address corrections.

Lost, Delayed, or Damaged Shipments

While we work with trusted courier partners, Zeraya is not responsible for delays caused after the package has been handed over to the shipping carrier.

If your order arrives damaged, defective, or incorrect, please contact us immediately at contactzeraya@gmail.com along with photos of the package and item.

Returns Related to Shipping

Shipping charges are non-refundable unless the item received is confirmed to be faulty, damaged, defective, or incorrect.

Once the returned item is received and inspected at our source location, approved refunds will be processed back to the original payment method.

Contact Us

For shipping-related questions or concerns, please contact:

contactzeraya@gmail.com