Terms of service

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Terms of Service

Welcome to Zeraya. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to refuse service to anyone for any reason at any time.

Any breach or violation of these Terms may result in immediate termination of your access to our services.

Products & Pricing

We make every effort to display product colors, designs, and details as accurately as possible. However, actual colors may vary slightly depending on your screen settings and lighting conditions.

  • All prices listed on the website are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • We reserve the right to modify or discontinue products at any time.
Zeraya reserves the right to cancel orders in cases including but not limited to pricing errors, suspected fraudulent activity, or product unavailability.

Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order at our discretion.

Customers requesting modifications or cancellations must contact us immediately at contactzeraya@gmail.com.

Shipping & Delivery

We aim to dispatch orders within the timelines mentioned on our website. However, shipping and delivery times are estimates and may vary due to unforeseen circumstances.

  • Delays caused by courier partners, weather conditions, or public holidays are outside our control.
  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for failed deliveries caused by incorrect address details.

Returns & Refunds

Our return and refund policy is available separately on the website. By placing an order, you agree to the terms outlined in the Refund & Cancellation Policy.

Intellectual Property

All content on this website including images, logos, graphics, text, product designs, and branding belongs to Zeraya and may not be copied, reproduced, or used without written permission.

User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security or functionality.
  • Upload malicious software or harmful code.
  • Use our content or products for unauthorized commercial purposes.

Limitation of Liability

Zeraya shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific order.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to the collection and use of information as described therein.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in India.

Contact Information

For any questions regarding these Terms of Service, you may contact us at:

contactzeraya@gmail.com